Department Information
Our customer solutions staff is committed to providing excellence in all areas of the utility field. Should you have any questions or concerns, please contact our office at (573) 221-8050 and let one of our representatives assist you!
Policies
The following policies help provide information for our customers and their accounts. If you have any further questions, please reach out to our Customer Solutions Department at customersolutions@hannibalbpw.org or call (573) 221-8050.
- Utility Deposit Policy»
- Disconnection for Non-Payment Policy»
- Water Leak Adjustment Policy»
- Net Metering Policy»
Hours of Operation
The HBPW Business office is open Monday-Friday 7:30AM - 4:00PM, and through the lunch hour.
Observed Holidays
The HBPW Business office will be closed in observance of the following dates in 2024:
- New Year's Eve (observed) - Monday, January 1, 2024
- New Year's Day (observed) - Tuesday, January 2, 2024
- Martin Luther King Day - Monday, January 15, 2024
- President's Day - Monday, February 19, 2024
- Good Friday - Friday, March 29, 2024
- Memorial Day - Monday, May 27, 2024
- Juneteenth - Wednesday, June 19, 2024
- Independence Day - Thursday, July 4, 2024
- Labor Day - Monday, September 2, 2024
- Veteran's Day - Monday, November 11, 2024
- Thanksgiving Day & Friday - Thursday/Friday, November 28 & 29, 2024
- Christmas Eve - Tuesday, December 24, 2024
- Christmas Day - Wednesday, December 25, 2024
- New Year's Eve - Tuesday, December 31, 2024
